Startaway Help Center
Complete guide for users and administrators of the Startaway Offshore Management Platform
User Welcome & Onboarding
When you first log in to Startaway, you'll see the Welcome page with a world map and five action cards at the bottom. This page guides you through the setup process.
Getting Started — 3 Steps
Click Complete Profile to fill in your name, nationality, tax residency, phone number, and upload your identity documents (passport, proof of address). This is required before creating any structure.
Create Structure opens the structure builder where you choose a jurisdiction (US, UK, Canada, Estonia, Nevis, or Hong Kong). Import Structure lets you bring an existing company into Startaway.
Once your profile is complete and you have at least one structure, the full dashboard unlocks with KPI cards, billing tracking, compliance tasks, and document management.
Note: Until your profile is complete, some features are restricted. The Status Alert bar shows your current account status (pending or active).
User Dashboard
The Dashboard is your command center — it shows everything about the currently selected structure at a glance.
Dashboard Sections
- KPI Cards: Entity info (name, class, flag), Registration info (ID, date), and Tax info (TIN, tax date, office).
- Company Details: Full company name, internal code, activity, address, contact email, website, and logo.
- Billing Card: Annual annuity total (final price with agent commission), renewal date, payment progress bar, and history.
- Compliance Tasks: Up to 4 upcoming or overdue obligations — FBAR, tax returns, annual reports. Each shows due date and status.
- Documents: All files grouped by category (Documents, Compliance, Accounting, Billing, Mailing, Telephony, Messages).
Switching Structures
Use the Structure Selector dropdown in the left sidebar to switch between structures. All data refreshes automatically.
User Structures
Structures are legal entities (companies, partnerships, trusts) managed through Startaway. Each structure has its own dashboard, documents, compliance tasks, and billing.
Creating a New Structure
Editing a Structure
Select the structure, then go to Manage → Structure. Some fields are locked after initial creation — contact your sponsor or support.
User Profile & Account
Your Profile stores your personal information and identity documents. It must be complete before you can create structures.
Profile Fields
- Personal: First name, last name, full name, birth date, gender.
- Contact: Email and phone number with country code.
- Nationality & Tax Residency: One or more countries — determines reporting requirements.
- Identity Documents: Passport (mandatory), selfie, proof of address, tax documents. Max 10 MB each.
- Agent Info: Referring agent's email and commission percentage (5–40%). Only adjustable by your agent or admin.
Account Status
- Pending: Email not verified. Restricted access.
- Active: Full access to all features.
- Blocked/Suspended: Account disabled — contact support.
User Billing & Payments
Each structure has an annual annuity calculated as class price + provider costs, then marked up to cover agent commissions. The final price (what you pay) is always shown.
Final Price
At the minimum 5% agent rate, the markup is approximately 9.1%. $1,000 → $1,090.91. This covers commissions to your referring agent and upline.
Payment Methods
- Stripe (Credit/Debit Card): Pay online. Card processing fee (5.4% + $0.30) is grossed-up so you pay the exact final amount.
- Manual / Wire Transfer: Send payment to provided bank details. Status updates after confirmation.
Access the full billing page at Manage → Billing to see all structures, totals, and payment history.
User Compliance
Each jurisdiction has specific legal obligations tracked automatically based on your structure's class and registration date.
US Obligations
- FBAR (FinCEN 114): Due April 15. Auto-extension to October 15. Reports foreign bank accounts.
- Form 1120 + 5472: Due April 15. Pro-forma tax return + foreign-owned reporting.
- State Reports / Franchise Tax: Delaware June 1, Montana April 15.
UK Obligations
- CS01 Confirmation Statement: Within 14 days of incorporation anniversary.
- Annual Accounts: Due 9 months after ARD.
- Self Assessment (SA100): Register by Oct 5. File & pay by Jan 31.
- Payment on Account: 2nd installment due July 31.
How Status Works
- Document tagged with
obligation:CODE,year:YYYY→ done - Today past due date → late
- Otherwise → pending
User Documents
Documents are organized by structure and category with metadata in .docs.json files.
Categories
- Documents: Corporate files, operating agreements, EIN letters
- Compliance: Upload proof with obligation tag to mark as done
- Accounting: Financial statements, reports
- Billing: Invoices, payment receipts
- Mailing / Telephony / Messages: Scanned mail, calls, emails
Uploading
Select a category, choose a file, add a type label, and click Upload. Formats: PDF, JPG, PNG, DOC, XLS, ZIP — max 10 MB.
User Support Tickets
Go to Manage → Support to open a ticket. Select a related structure (optional), choose a category and priority, write your message, and submit. Our team responds within 24 hours. Track status and reply from the support page.
User Affiliate Program
Every Startaway user is automatically an affiliate. When someone registers with your referral email, you earn commission on their annual fees.
How It Works
Set your agent percentage (5–40%). For each referred structure:
Gross = Net × markup formula | Pool = Gross − Net
Your share: 60% of pool | Upline: 28% (L2) + 12% (L3)
Go to Manage → Affiliate for KPI cards, structures, users, payment history, and commission preview calculator.
Admin Admin Access
The admin panel is at /apps/app/admin/. You must have valid credentials in .htpasswd. Your browser shows a login prompt. Once authenticated, you have a 1-hour session. All access is logged in activity_logs.
Security: HTTP Basic Auth + CSRF on all actions. Rate limited: 5 attempts per 15 minutes per IP.
Admin Admin Dashboard
Shows live platform metrics — Total Users, Active Structures, Open Tickets, Paid Orders — and quick access to all 6 management tools.
Admin User Management
View and edit all user accounts. Search by name or email, filter by sponsor status. Edit personal info, agent details, nationality, tax residency. Upload and manage identity documents (25 MB max). Agent percentage changes propagate to invitees. 50 users per page, sortable.
Admin Structure Management
View all structures with stats and filters. Click a structure for a detail modal with 4 tabs — Info (edit all fields), Members (add/remove users with roles), Identifiers (registration and tax IDs), Providers (linked services with costs). The Documents tab has 7 categories, and the Compliance category includes an Obligation dropdown to tag filings as done.
Admin Order Management
View all payment orders (20/page) with filters by status. Mark orders as paid or unpaid using database transactions with row locks to prevent race conditions. All actions are audit-logged.
Admin Support Ticket Management
View tickets sorted by priority. Filter by status, priority, and category. Reply to users with internal notes toggle. Update ticket status, priority, and staff assignment. Close resolved tickets.
Admin Constants Editor
Edit all constants_* tables and countries via AJAX with CSRF protection. Modify jurisdiction classes, activities, services, agents, providers, and document types. Edit obligations_json to configure compliance tasks per jurisdiction.
Admin Data Cleanup ⚠ Dangerous
Permanently deletes all user data, structures, orders, tickets, and logs — preserving constants_* and countries. Requires typed confirmation, JavaScript confirm(), and runs in a database transaction. 18 tables deleted in dependency order.